Privacy Policy

Privacy Policy KiaOra Wellington

"KiaOra Wellington" operates under companies registered in the Dutch jurisdictions. KiaOra Wellington ("we" and "us") is committed to protecting the information we collect, store, and use about you when you provide it to us on our web and mobile websites: maja-kobenhavn.dk.

We handle your information in accordance with the requirements of the UK Data Protection Principles and the Data Protection Act of 1998, which regulate how organizations collect, store, use, and disclose personal information.

The Data Protection Principles also give individuals the right to know what information an organization has about them and the right to correct this information if it is inaccurate. This document outlines how we handle personal information collected about you through the websites.

By visiting the websites, purchasing a product, and/or filling out our contact form, you consent to the collection, use, and disclosure of your personal information in accordance with this privacy policy and the terms of use of the websites.

We handle your data in accordance with the requirements of the General Data Protection Regulation (GDPR), the UK Data Protection Principles, and the Data Protection Act of 1998.

Collection and use of personal information

KiaOra Wellington does not collect personally identifiable information about individuals except when those individuals specifically and voluntarily provide such information. When you visit our websites, you may be asked to fill out an online form to provide us with information about you. This information may include your name; your contact information such as your phone number, physical address, and email address; information that allows us to process your payment, such as bank account and credit card details. We do not store any financial information.

What do we do with your personal information? We collect, store, and use your personal information for a variety of purposes; generally, we use the information we collect to:

  • Help us provide goods and services to you;
  • Contact you or respond to your inquiries;
  • Display, update, and maintain the content of the websites;
  • Personalize your experience of the websites and our communications to you;
  • Send information about product launches and promotions, regular email communications, or newsletters with news, services, or events.

We may use the information we collect from you to: Advertise our services and websites; for our internal administrative, marketing, and planning needs; to compile and report statistics, where any relevant personal and/or proprietary information is anonymized before such statistics are finalized; and for purposes expressly permitted under an agreement with you.

Who will KiaOra Wellington disclose my personal information to? We do not disclose your contact information to other third parties unless permitted or required by law (or where we believe disclosure is necessary to protect our rights and/or comply with a legal process, court order, or legal proceedings served on us in connection with the websites) or as otherwise described in this policy.

Although we never discreetly disclose or share your information with others without your consent, we use third-party processing companies to provide our services; these companies will process or store your information on our behalf. This includes the use of the following third parties:

  • 8.1. We use Shopify to host our website.
  • 8.2. We use Stripe and PayPal to process payments. Their privacy policies can be found on their respective websites. If desired, you can contact: support@kiaora-wellington.com for more information.

If KiaOra Wellington is involved in a merger, acquisition, or sale of all or part of its assets, your personal information or other information may be part of the transferred assets.

We may also disclose aggregated data (in a form that does not identify you individually) to our advisors for market and user experience analysis.

Although we store most of the personal data we collect from you in the UK, we may occasionally store some of the information on computer servers in the USA. We will take reasonable measures to ensure that the overseas recipient does not violate the UK Data Protection Principles.

Method of collection and social media features

We will make reasonable efforts to collect information directly from you. If you disclose another person's information (e.g., when you register on their behalf), it is solely your responsibility to ensure that the person understands and consents to the collection, use, and disclosure of their personal information as described in this policy.

The websites contain social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party or hosted directly on our websites. Your interaction with these features is subject to the privacy policy of the company providing them.

We may publish customer testimonials on our websites, social media profiles, YouTube channel, and creative advertising materials from time to time. These testimonials may contain personally identifiable information. We obtain your written consent at the time the testimonial is recorded. If you wish to have your testimonial removed, please contact us at support@kiaora-wellington.com

Tracking user experiences on the website and cookies

We may use Google Analytics advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our website traffic through Google Advertising cookies and anonymous identifiers. The data collected through these Google products is not linked to any personally identifiable information you provide while on our websites. If you wish to opt out of data collection by Google Analytics, you can do so on Google's website at Google's website.

As with most websites and mobile applications, we and sometimes our third-party partners in the tracking tool automatically collect and store certain information in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, manage the websites, track user movements around the websites, and gather demographic information about our user base as a whole.

Technologies such as cookies, beacons, tags, and scripts are used by KiaOra Wellington and our partners (marketing and development partners), affiliates, or analytics or service providers (online customer service provider, email marketing system). These technologies are used to analyze trends, manage the website, track user movements around the website, and gather demographic information about our user base as a whole. We may receive reports based on these companies' use of these technologies, both on an individual and aggregated basis.

We use cookies for authentication purposes and to customize the website according to user preferences. Users can control the use of cookies on an individual browser level. If you reject cookies, you can still use our website, but your ability to use certain features or parts of our website may be limited.

We may use local storage objects (LSOs) such as HTML5 to store content information and preferences.

Third parties with whom we work to provide certain features on our website or to display advertisements based on your browsing activity use LSOs such as HTML5 to collect and store information.

Third-party marketing cookies are used to display ads that are relevant to your interests. These include:

  • Facebook/Instagram: You can learn more about Facebook cookies and how to manage them at Facebook's website.
  • Google/YouTube: You can learn more about Google cookies and how to control them at Google's website.

Protection and storage of personal data

We take all reasonable measures to protect the information we have about you from unauthorized access, use, and disclosure, but we cannot guarantee that our systems and stored data are completely free from eavesdropping by third parties or from distortion.

Certain parts of the websites (e.g., those where you are asked to provide your credit card number) allow you to transfer information to our websites in encrypted form using Transport Layer Security (TLS). No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee or warrant the security or confidentiality of your personal information, including payment and account information. You transmit this information at your own risk. If you have questions about security, please contact us at support@kiaora-wellington.com

If you use our websites to link to another website, we encourage you to read their terms of use, privacy policies, and security statements before disclosing your personal information on those websites.

Your personal information may be processed outside the EU by us or by third parties we use. When such a transfer takes place, we will ensure the same high standard of protection for your personal information at all times.

Access to personal information

It is your responsibility to inform us of any changes to your personal information so we can keep our records accurate and up-to-date. If you want access to the information we have about you, please send a request to [EMAIL]. If you believe the personal information we have about you is incorrect, you have the right to request that it be changed. You may also request that we delete the personal information we have about you. Please note that if we delete your contact information, we may not be able to provide the subscribed service to you.

**If you ask us not to use personal information in a specific way or not to use it at all, we will take reasonable steps to comply with your request, but we may, to the extent permitted by law, still use or disclose your information if you subsequently consent to the disclosure or if we reasonably believe that use or disclosure is necessary to assist a law enforcement authority or as otherwise required or permitted by law. If you would like to request your personal information to be deleted, please contact us at support@kiaora-wellington.com.

We will respond to requests for access within 30 days.

We retain your information as long as your subscription is active or as long as it is necessary to provide services to you. We store and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Contact

If you have questions about how we handle your personal information, or if you need additional information, please contact KiaOra Wellington Privacy Officer at support@kiaora-wellington.com. Also use this contact if you no longer consent to receiving marketing material from us or to having your personal information disclosed on the websites.

This document represents our policy as of January 2020. We may change this document from time to time to reflect changes in our information practices. If we make material changes, we will notify you by email (sent to the email address provided on your account) or by a prominent notice on this website before the change takes effect.